Help Desk Technician

Posted by KSL Broadcast Group

Salt Lake City, UT
Posted: 2018-12-14

Description:

Bonneville International has been a leader in broadcasting for over 50 years, with a mission to build up, connect, inform and celebrate communities and families across our markets. We currently own and operate 22 radio stations in Seattle, Phoenix, Denver, San Francisco, Sacramento and Salt Lake City, along with the NBC Affiliate TV station, KSL TV 5, in Salt Lake.  Were proud of our history, and we want talented people to join us as we continue to grow!

POSITION PURPOSE:

Provide end user support on hardware, software and systems with excellent customer service.

Responsibilities:

KEY RESPONSIBILITIES:

Use ticketing system to track support tickets, maintain efficiency and catalogue issues
Resolve trouble tickets in a reasonable amount of time while documenting the resolution
Troubleshoot and repair hardware and software for end users
Diagnose and fix network connectivity issues
Prioritize tasks based on user impact, business needs and broadcast cycles
Work assigned regular hours with flexibility to work additional hours if needed to meet deadlines, including weekends, holidays, evenings, etc.
Work in compliance with Bonneville policies and procedures

Requirements:

REQUIRED SKILLS & EXPERIENCE:

Ability to install, configure and maintain Windows and Apple operating systems
Knowledge of troubleshooting and repairing computer hardware components
Exhibit excellent customer service skills, including friendly approachable demeanor, patience when dealing with difficult users, and an ability to maintain a calm, level-headed approach while under pressure or in difficult situations
Communicate effectively using non-technical language
Understand wired and wireless network functions including addressing, sub-netting and routing
Ability to create written documentation of work completed
Good troubleshooting and problem solving skills
Work effectively in a team environment
PHYSICAL DEMANDS:

Receive, process, and maintain information through oral and/or written communication effectively
Substantial physical movements (motions) of the wrists, hands, and/or fingers
Ability to extend hand(s) and arm(s) in any direction with good eye and hand coordination
Lift, move, and carry up to 50 pounds of equipment as needed
Bonneville is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Minority/female/disabilityPWDNET/veteran are encouraged to apply.

Contact:

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://deseretmanagement.wd1.myworkdayjobs.com/en-US/BonSaltLake/job/SLC-Triad-Center/Help-Desk-Technician_R1240

Job posted by an Equal Opportunity Employer

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