Customer Service Representative

Posted by Metasource

Draper, UT
Posted: 2018-11-05

Description:

Customer Service Representative Synapse

MetaSource is seeking a driven and professional Customer Representative to join our magazine service team.

What does the Customer Service Representative Do? 

The Contact Center Representative is responsible for providing effective customer service for all internal and external customers by using excellent in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

Responsibilities:

Answers phones and responds to customer requests
Provides customer with product and service information
Identifies, researches and resolves customer issues using computer systems
Keeps up on training and changes within client protocols
Provides timely and accurate information to customers questions and requests
Resolves customer concerns quickly and efficiently through their knowledge of the product or program
Partners with the customer service team to meet goals and exceed expectations
Communicates with co-workers, management, clients, and others in a courteous and professional manner
Complies with and adheres to MetaSource policies and procedures
All communications with customers are via phone, email, and letter

Requirements:

What do we offer?

Performance Incentive
Attendance lunches                                    
Ongoing Training 
Casual Dress
Career growth opportunities
Great Benefits:
Medical, Dental, Vision, 401K
Company paid; Basic Life Insurance and Short-Term Disability
Generous Paid Time Off                 
Qualifications?

High school diploma or G.E.D
Word, Excel general knowledge, and use
Ability to multitask
Quickly read and identify customers root concern
At least 18 years of age, or older
6 months of customer service experience (Call Center experience preferred, not mandatory)
Effective communication skills
Ability to type 40+ words per minute
 

 

Our Culture

At MetaSource, we believe in practicing a culture of best-in-class performance, employee involvement, and continual improvement. We are committed to fostering growth and learning in the workplace and to recognizing individuals and their contributions. Our shared vision provides an environment that cultivates integrity and respect. We believe our team members are our number one assets and are dedicated to their care and growth. Come join the MetaSource team! 

To apply for a job go to http://metasource.applicantpro.com/jobs/

For details on Metasource, like our history and company culture; check out our website at www.metasource.com. You may also go to our Facebook page and be sure to LIKE us!

Employment is contingent upon completing and passing a background check and drug test. Metasource is an equal opportunity employer.

Contact:

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://www.applicantpro.com/j/928913-137301

Job posted by an Equal Opportunity Employer

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