WYES
Description:
The Development Associate is the customer focused and database support person for WYES. Reports directly to CEO and Membership Manager.
EDUCATION AND EXPERIENCE: (An equivalent amount of training, education and experience will also be considered.)
Associate Degree or equivalent experience;
CRM or other membership database software knowledge a plus+ (MemSys database skills strongly desired and a plus+);
Customer service and membership support experience
WORK ENVIRONMENT & PHYSICAL DEMANDS:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals may need to sit or stand as needed. Prolonged periods sitting at a desk and working on a computer. May require moving about primarily on a level surface periodically throughout the day. Reaching above shoulder heights, below the waist or lifting as required (up to 15 lbs.), filing documents or store materials throughout the workday. Ambient room temperatures, lighting and traditional equipment as found in a typical office environment.
Responsibilities:
Interact regularly with staff, WYES members, donors, community members, and vendors via mail, phone, email, and in person; Process daily and monthly membership donations including payment processing and posting; Perform timely and accurate membership data entry, maintain accurate records and overall integrity, security, and quality of the donor database through data hygiene and mailing list management; Development of donor lists and email distribution lists; Work with contracted vendors for various fundraising campaigns; Manage the online donation form; Set-up on-air and digital fundraising campaigns, working across departments as well as with vendors to ensure all details are handled for on-air, online, database management, call and/or text centers, thank you gift ordering and fulfillment activities, and accurate and timely reporting of activities; Generate tax receipts and acknowledgement letters; Work with business office to provide information to reconcile donor and special event activities; Maintain a thorough understanding of the donor database, PCI compliance, and ability to manage multiple vendors, call center, merchant card processors, and shipping of store purchases and member thank you gifts; Assist with the financial processing for and during Special Events; Assist with online store sales, fulfillment, and reporting; Assist with station special events and Outreach activities; Other duties as assigned. Occasional evening and weekend work is required.Requirements:
Strong operational knowledge of MemSys database; Operational knowledge of PBS HUB, Source, Console, Stripe, I3Verticals, Authorize.net, Eventbrite and WordPress platforms Operational knowledge and fluency in Microsoft Office suite of applications, especially Word and Excel; Excellent accuracy, attention to detail, and organizational skills; Ability to work collaboratively on multiple projects simultaneously; Ability to work proactively and strategically to meet deadlines; Ability to communicate effectively with all levels of staff; Ability to accurately perform mathematical calculations rapidly and accurately. Excellent analytical and problem-solving skills; Possess excellent organizational and time management skills to manage competing workloads; Ability to keep sensitive information confidential; Ability to take responsibility and ownership for tasks and to use initiative and creativity to resolve problems; Positive and collaborative team spirit and positive interpersonal skills with ability to support colleagues outside of primary responsibilities; Commitment to excellent service and satisfaction with WYES constituents.Contact:
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