Customer Service Trainer

Posted by Metasource

Draper, UT
Posted: 2017-06-07

Description:

Customer Service Trainer

MetaSource is seeking a driven and quality focused Customer Service Trainer to join its Call Center team in our Draper, UT office.  

 What does a Customer Service Trainer do?

The Customer Service Trainer is responsible for creating learning initiatives and delivering trainings to address quality concerns to improve department performance.

Responsibilities:

Create, maintain and deliver ongoing customer service training and development that will result in an increase of contact center performance in the areas of call quality and customer satisfaction
Utilize client-developed curriculum and recommend improvements as necessary
Oversee delivery of training and ensures proper implementation
Partner with the Leadership team to identify, develop and deliver ongoing training
Provide support to the quality department during times of limited classroom training
Manage classroom environment so it is safe and conducive to learning
Evaluate the effectiveness of training conducted (class feedback, follow-up surveys)
Ensures preparation of training room (media, set-up, materials, room reservations, devices, rosters)
Manage reporting responsibilities; i.e. classroom quizzes, monthly tracking reports, etc.
Partner closely with the Leadership team to identify performance trends impacting the level of service provided, conduct analysis and self-determine training and development needs to correct and improve performance trends
Qualifications:

Bachelors Degree (B. A.) or equivalent from four-year College or technical school preferred
2+ years of related experience in developing and delivering learning content
Ability to use adult learning training methodology, appropriate media, trainer materials and effective presentation skills
Experience with Microsoft Office, such as Microsoft Word, Powerpoint, Excel, and Outlook
Proven ability to innovate new initiatives to improve quality performance for a team
What we offer

Flexible Schedules
Great working environment
Ongoing Training
Casual Dress
Advancement and Growth Opportunities
Benefits after 60 days
Full Health, Vision, Dental Benefits
401K
Generous Paid Time Off
Paid Holidays
Short and long-term disability insurance available
Our Culture

At MetaSource, we believe in practicing a culture of best-in-class performance, employee involvement, and continual improvement. We are committed to fostering growth and learning in the workplace and to recognizing individuals and their contributions. Our shared vision provides an environment that cultivates integrity and respect. We believe our team members are our number one assets and are dedicated to their care and growth. Come join the MetaSource team! 

To apply for a job go to: http://metasource.applicantpro.com/jobs/

For more information check out our website at: www.metasource.com, or go to our Facebook page and be sure to LIKE us!

 

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://www.applicantpro.com/j/586817-137301

Contact:

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://www.applicantpro.com/j/586817-137301

Job posted by an Equal Opportunity Employer

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