KSL Broadcast Group Help Desk Technician (Full-Time)
Posted by KSL Broadcast Group
Salt Lake City, UT
Who we are: Bonneville International has been a leader in broadcasting for over 50 years, with a mission to build up, connect, inform and celebrate communities and families across our markets. We currently own and operate 14 radio stations in Seattle, Phoenix, Denver and Salt Lake City, along with the NBC Affiliate TV station, KSL TV 5, in Salt Lake. Were proud of our history, and we want talented people to join us as we continue to grow!
Position: We are looking for a full time help desk technician to make an individual and team contribution to the KSL Information Systems Department by providing technical computer assistance, system support, basic troubleshooting, training, coordination of resources based on priorities, and other activities as needed.
Essential Functions & Key Responsibilities:
Provide user computer support Basic Windows desktop operating systems
Microsoft Office, Sales software, email
Phone and voicemail
Provide support for on-air critical systemsENPS software and hardware supports
DAD software and hardware support
Provide network support Help with Active Directory user management
Help with file storage management
Help with printing installation
Provide basic trouble-shooting techniquesHardware
Phones and voicemail
Maintain priorities and be aware of resources
Work in compliance with Company policy and procedures
Maintain a positive and cooperative rapport with staff, management and clients
Required Knowledge, Skills, Abilities:
Two years post high school education or equivalent related experience in the computer field
Experience on a "help desk" or equivalent providing computer technical support for end users with operational and technical problems
Ability to install, configure, repair and maintain PC hardware, Applications (including Microsoft Office), and Operating systems (including Windows 7,8 and 10)
Skill in troubleshooting problems with systems and networks with a moderate amount of supervision
Excellent customer service skills while under pressure or in difficult situations
Strong written documentation and verbal communication skills
Work effectively in team environment
Project an appropriate professional appearance and demeanor
Receive, process, and maintain information through oral and/or written communication effectively.
Substantial physical movements (motions) of the wrists, hands, and/or fingers.
Lift, move, and carry up to 50 lbs. of equipment as needed.
Ability to extend hand(s) and arm(s) in any direction with good eye and hand coordination.
Bonneville is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Minority/female/disability PWDNET/veteran are encouraged to apply.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
Job posted by an Equal Opportunity Employer